An appraisal of technological disruption on corporate banking service delivery: A case study of Wema Bank, Lagos
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style:
- Recommended for :
- NGN 5000
Background of the Study
Technological disruption has reshaped the landscape of corporate banking, driving significant changes in service delivery models. Wema Bank in Lagos has been at the forefront of adopting disruptive technologies, including artificial intelligence, blockchain, and cloud computing, to transform its corporate banking services. These technological advancements have enabled the bank to streamline processes, enhance customer engagement, and reduce operational costs (Ogunleye, 2023). The rapid pace of technological change forces banks to continuously innovate, ensuring that they remain competitive and meet evolving customer expectations. Disruption in technology not only improves efficiency but also presents opportunities for developing new financial products and services that cater to the dynamic needs of corporate clients (Adenola, 2024). However, technological disruption also brings challenges such as integration issues with legacy systems, cybersecurity risks, and resistance to change among staff (Chukwu, 2025). This study assesses the impact of technological disruption on service delivery at Wema Bank, exploring both the benefits and the obstacles encountered in the digital transformation journey.
Statement of the Problem
Although technological disruption offers significant advantages, Wema Bank faces obstacles in fully capitalizing on these innovations for corporate banking service delivery. A major issue is the difficulty in integrating disruptive technologies with existing legacy systems, leading to operational inefficiencies and data fragmentation (Ogunleye, 2023). Moreover, cybersecurity threats and regulatory challenges further complicate the adoption process. Resistance to change among employees and the high cost of technology investments also pose significant hurdles. These challenges ultimately undermine the bank’s ability to provide seamless, high-quality services to corporate clients, impacting overall competitiveness and profitability (Adenola, 2024). This study aims to explore these issues and recommend strategies to mitigate the adverse effects of technological disruption while maximizing its benefits.
Objectives of the Study
- To evaluate the impact of technological disruption on corporate banking service delivery at Wema Bank.
- To identify the challenges related to technology integration and cybersecurity.
- To propose strategies for optimizing technology adoption and service improvement.
Research Questions
- How does technological disruption affect service delivery in corporate banking at Wema Bank?
- What integration and cybersecurity challenges impede effective technology adoption?
- What strategies can be implemented to overcome these challenges?
Research Hypotheses
- H₁: Disruptive technologies significantly enhance operational efficiency in corporate banking.
- H₂: Integration issues with legacy systems negatively affect service quality.
- H₃: Effective cybersecurity measures improve the benefits of technological disruption.
Scope and Limitations of the Study
The study focuses on Wema Bank’s corporate banking division in Lagos, reviewing technological disruption over recent periods. Limitations include rapidly evolving technology and potential data access constraints.
Definitions of Terms
- Technological Disruption: The process by which new technologies radically alter existing business models.
- Corporate Banking Service Delivery: The efficiency and quality with which banking services are provided to corporate clients.
- Legacy Systems: Outdated technological infrastructures that may impede integration.
Related Project Materials
Evaluation of content marketing strategies on lead generation: A study of a tech startup in Port Harcourt, Nigeria
Background of the study
Content marketing has become an indispensable strategy for tech startups seeking to generate quali...
An assessment of the link between air quality and asthma prevalence in Taraba State
Background of the Study
Air quality is a critical determinant of respiratory health, particularly in regions experiencing rapid industria...
An investigation of social capital and community development in rural areas: A case study of Orlu Local Government Area, Imo State, Nigeria
Background of the Study
Social capital, defined as the networks, norms, and trust that facilitate coordination and coopera...
IFRS Adoption and Its Effect on Executive Compensation in Nigeria
Background of the Study
Executive compensation refers to the financial remuneration provided to top-level executives, which...
An evaluation of community art projects in strengthening local identity: Evidence from Abuja
Background of the study
Community art projects have emerged as powerful tools for reinforcing local identity by engaging...
An investigation of ethical considerations in advertising on customer perception of product value: A case study of a sustainable brand in Lagos, Nigeria
Background of the study
Ethical considerations in advertising have become increasingly important as consumers demand tra...
THE EFFECT OF INVESTIGATIVE ACCOUNTING METHODS FOR FORENSIC DATA ANALYSIS
Abstract: THE EFFECT OF INVESTIGATIVE ACCOUNTING METHODS FOR FORENSIC DATA ANALYSIS
This study examines the impact of investigative accou...
An investigation of mobile user interface innovations on app retention: A study of a tech startup in Kaduna, Nigeria.
Background of the study
Mobile user interface (UI) innovations are crucial for enhancing app...
The impact of social inequality on rural women's access to healthcare in Ivo Local Government Area, Ebonyi State, Nigeria
Background of the study:
Social inequality, characterized by disparities in income, education, and social status, has far-r...
UNEMPLOYMENT PROBLEMS AMONGST GRADUATES OF HIGHER INSTITUTIONS
ABSTRACT
In this research, it is assumed that unemployment is a factor inherent in the nation’s economic system, first because inte...
